On Your Mobile Device

Learn what services you can request using your mobile device, and how to download and use the WM Mobile App.

Manage Mobile Notifications

What type of text notifications will I receive?

How do I stop receiving text notifications from Waste Management?

What text notifications can I receive?

How can I opt-in to text notifications from Waste Management?

Terms of Use - Text Notifications for National Account Customers

Terms of Use - Text Notifications for All Other Customers

How do I edit or change my text notification preferences?

Account

How do I reinstate my WM account or service due to nonpayment?

Should I link my accounts? If so, how do I link or unlink them?

How can I control my communication/notification preferences?

How do I contact WM for help?

Why should I create a My WM online profile?

How do I track my support request with WM?

How do I add or change my contact information?

How do I log in to my account and reset my password?

What are some tips for text notifications?

How do I update the account holder on an existing WM account?

How do I view my service information?

How do I set communication preferences, change my password or contact support?

Why should I use the WM Mobile App?

Service Questions

How do I check my order status for one-time service requests?

Where can I get a lock or other accessories for my commercial container?

How do I put my service on a seasonal or vacation hold/pause?

How do I cancel a one-time service or a recurring service request with WM?

How do I request an extra pickup?

How do I change my services?

How can I tell if my waste pickup was delayed or missed?

How to receive alerts and prepare for severe weather

How do I request a Christmas tree pickup?

How do I view my pickup schedule for my recurring service?

What schedule should I expect during the holidays?

How do I replace a missing (lost/stolen) or damaged container?

I'm moving, how do I transfer my WM service?

How should I handle odors coming from my container?

How to manage waste before and after a hurricane or storm

What is my recycling schedule if I'm serviced every other week?

How do I stay green and dispose of items the right way during the holiday season?

How can I prepare for pickups?

How do I get my container relocated?

I have a question about my commercial service agreement with WM

How do I add new trash or recycling service?

How do I leave instructions for my driver?

How do I make changes to my service or pickup frequency?

How do I submit feedback about a WM employee?

How do I edit or cancel an empty and return request?

How will holidays affect delivery of my new container?

How does container delivery work?

How do I best winterize my farm?

How do I edit or cancel a pickup request on the WM Mobile App?

Do you need a permit for your container placement?

How do I prepare an enclosure for winter weather?

How can I stay green during the holidays?

How do I track my WM truck with the My WM app?

How do I manage my services with the My WM app?

Mobile Security Technology

Can I still log in using my email and password if Touch ID is set up?

Is Touch ID supported on my WM Mobile App?

How do I log in using Touch ID?

What is Touch ID on the WM Mobile App?

Why is Touch ID not working?

Why don't I see the Touch ID feature on my iPhone?

Billing

How do I fix issues with my AutoPay settings?

How do I enroll in AutoPay?

Understanding Overages and How to Avoid Them

How do I update my billing and payment preferences?

How do I update my payment method or add a new one?

How do I read my WM bill?

Where do I find my payment and billing history or pending charges?

What are the charges on my WM invoice?

How do I make a payment to my account?

What are some payment troubleshooting tips?

Is there a charge associated with making a payment online?

What types of potential charges or additional services can I expect if I'm a Canadian customer?

What are the extra charges on my invoice?

What information will I need to pay my WM bill?

What types of price increases can I expect if I'm a customer in the U.S.A.?

What are the paperless billing terms and conditions?

How do I find my bill?

How much does it cost to have WM as a service provider?

When will I incur a late payment charge?

What types of price increases can I expect if I'm a customer in Canada?

Terms and Conditions - AutoPay & Paperless

How do I sign up for paperless billing on the WM Mobile App?

Where is the due date for my WM bill located?

How do I pay my bill?

How do I request a duplicate copy of my bill?

What if I have questions about my bill or there is an error on my invoice?

What are the automatic payment terms and conditions?

How do I pay my bill/balance without logging in?

How long will it take for a payment to apply to my account?

What is the WM Energy Surcharge?

Why does my bill amount change each month?

How do I enroll in paperless billing?

How do I manage billing & payments on the My WM app?

Understanding Your Billing Schedule

How to Read Your First or Final WM Invoice

Mobile Troubleshooting

WM Mobile App Touch ID Troubleshooting Guide

Why does the WM Mobile app look different?

Getting Started on WM Mobile App

How do I manage my profile settings with the My WM mobile app?

Still need help?

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