Service Questions

Learn about your services, including pickup schedule, weather alerts, container repairs or reporting a missed pickup.

Scheduling

How do I check my order status for one-time service requests?

How do I request an extra pickup?

How can I tell if my waste pickup was delayed or missed?

How do I view my pickup schedule for my recurring service?

What is my recycling schedule if I'm serviced every other week?

Weather

How to receive alerts and prepare for severe weather

How to manage waste before and after a hurricane or storm

How do I best winterize my farm?

How do I prepare an enclosure for winter weather?

Change Services

How do I put my service on a seasonal or vacation hold/pause?

How do I cancel a one-time service or a recurring service request with WM?

How do I change my services?

I'm moving, how do I transfer my WM service?

I have a question about my commercial service agreement with WM

How do I add new trash or recycling service?

How do I leave instructions for my driver?

How do I make changes to my service or pickup frequency?

How do I edit or cancel an empty and return request?

Container Delivery, Locks, Repair, or Relocation

Where can I get a lock or other accessories for my commercial container?

How do I replace a missing (lost/stolen) or damaged container?

How should I handle odors coming from my container?

How can I prepare for pickups?

How do I get my container relocated?

How does container delivery work?

Do you need a permit for your container placement?

Holiday

How do I request a Christmas tree pickup?

What schedule should I expect during the holidays?

How do I stay green and dispose of items the right way during the holiday season?

How will holidays affect delivery of my new container?

How can I stay green during the holidays?

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