Tell us how you want to connect and we'll put you in touch with an agent.
How do I request an extra pickup?
Summary
Learn how to request an extra waste or recycling pickup for your business.
Commercial Customers
- Log in to My WM. If you have multiple accounts, select the account you want to manage.
- From the My WM dashboard, select the appropriate waste stream.
- Click Extra Pickup, fill out the details and submit your request.
- We’ll send you a confirmation email with details about next steps.
Residential Customers
If you forgot to place your container at the curb on your scheduled service day, we’re unable to return for a missed pickup before your next scheduled pickup date.
If you need service sooner, you can request an extra pickup for an additional fee if available in your area. Use the “Request Help” button below.
Information in this article may be inapplicable to customers who receive service pursuant to a WM agreement with a municipality, association or other entity, or where applicable law requires differing terms of service.